Evolution Ekeys 37 Drivers
Hi Rebecca, Thanks for the post. The E-Keys series is 'class-compliant', so no driver required for Windows 7. I'm not super familiar with Finale but I do remember there being some oddities to the MIDI keyboard integration. So, we can check that the keyboard is talking to your computer with a simpler MIDI monitoring software.
Evolution Ekeys 37 Driver
Here's a free one: Windows: Open MIDI-OX with all other programs closed. In the OptionsMIDI Devices section, select your ekeys ports from the MIDI Input menu. Now MIDI-OX will simply list all incoming MIDI messages when you press keys or use any controls.
Basically, if the ekeys shows up as a MIDI input and MIDI messages are displayed, we know it's working properly. You might want to check the Finale user guide for a quick walkthrough of setting up a MIDI keyboard. If no messages come through or if you can't find the keyboard in the MIDI Inputs menu, then Windows does not recognize it (not just Finale).
In that case, perhaps it's something USB related: -Bad USB cable or USB port (try another cable or port) -Remove any USB adapters/hubs -Remove other USB devices in case there's a conflict -Try on another computer. If it doesn't work on multiple computers, we'd know it would more likely be a hardware issue with the ekeys. Let me know how it goes!
Hi Rebecca, Thanks for the post. The E-Keys series is 'class-compliant', so no driver required for Windows 7. I'm not super familiar with Finale but I do remember there being some oddities to the MIDI keyboard integration. So, we can check that the keyboard is talking to your computer with a simpler MIDI monitoring software. Here's a free one: Windows: MIDI-OX Open MIDI-OX with all other programs closed. In the OptionsMIDI Devices section, select your ekeys ports from the MIDI Input menu.

Now MIDI-OX will simply list all incoming MIDI messages when you press keys or use any controls. Basically, if the ekeys shows up as a MIDI input and MIDI messages are displayed, we know it's working properly. You might want to check the Finale user guide for a quick walkthrough of setting up a MIDI keyboard. If no messages come through or if you can't find the keyboard in the MIDI Inputs menu, then Windows does not recognize it (not just Finale). In that case, perhaps it's something USB related: -Bad USB cable or USB port (try another cable or port) -Remove any USB adapters/hubs -Remove other USB devices in case there's a conflict -Try on another computer. If it doesn't work on multiple computers, we'd know it would more likely be a hardware issue with the ekeys. Let me know how it goes!